Why nonprofits rule social media
In this Conversation Starter on the Harvard Business site, social media consultant Alexandra Samuel argues that the notable success of nonprofit organizations like Kiva in implementing social media strategies is a natural outgrowth of what the sector does best: build deep and explicitly accountable relationships with stakeholders. Businesses can experience similar success by adopting some nonprofit best practices, including: (1) avoid gimmicks, and instead speak to stakeholders’ core concerns; (2) give clients a high degree of decision-making freedom and control; (3) offer a mix of tangible and social benefits; (4) embrace the stakeholder community’s emergent social values; and (5) innovate within the boundaries of one’s core mission.
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media file is a repository of links to articles and research reports for business and non-profit executives, media professionals, marketers, and others interested in the emergence of social innovation as a driving force reshaping the process of creating value in global markets. You can search the media file database from this blog or directly on Delicious.
more media file links for June 22, 2009:
Why social media gimmicks don’t work
A short, sharp reality smackdown from social media guru Andy Sernovitz: Whatever get-rich scheme you are cooking up, forget it. Instead of trying to trick or bribe people into engaging with your product or service, just build a better product and customer experience... and love will follow.
Kiva: When nonprofit is the best business model
Stanford Social Innovation Review profiles Kiva, the groundbreaking peer-to-peer microfinance exchange, to learn how it became one of the fastest growing nonprofits in history. Surprisingly, a great part of its success has to do with its nonprofit status itself: By adopting a business model that maximizes social value and leaves profit on the table, Kiva has managed to attract a range of support services that have lowered its cost of doing business and allowed it to scale rapidly. Likewise, it has dodged the legal and regulatory challenges that would have accompanied any attempt to organize as a for-profit lender. And finally, it has been able to establish a steady, growing stream of capital from a virtual community that supports it precisely because it operates purely from a socially constructive agenda.
Maximizing the (non) profit motive
BusinessWeek covers the emergence of new corporate legal structures designed to make it easier for organizations to blend for-profit business models with socially constructive aims. While the law typically holds that a corporation’s primary responsibility is to maximize shareholder value, these new structures make it possible for a for-profit organization to incorporate a social-purpose agenda directly into its charter, and to behave in other ways that are more common to non-profits--raising money in the form of grants and charitable loans, for example. Likewise, they give non-profits new tools to raise capital and engage in for-profit activities, without having to construct elaborate workarounds.
Crowdsourcing: What it means for innovation
In BusinessWeek, innovation guru John Winsor explores the future of “crowdsourcing”--the practice of engaging individuals outside the traditional supply chain in the process of product and business system innovation. While some analysts fear that crowdsourcing will spell the end of the corporate design firm, and others worry that it will drive down the perceived value of new products and services, still others believe that customer participation and mass collaboration will usher in a new era in which customers become deeply invested in the success of the crowdsourced innovation and the enterprise that stands behind it.
Not all collaborations are created equal
On The Big Shift blog on the Harvard Business site, authors and management consultants John Hegel III, John Seely Brown, and Lang Davison discuss “scalable collaboration”: a form of collaboration that moves beyond feel-good progressivity to a style of organizational behavior that delivers increasing returns over time. Three key traits distinguish collaborative styles that are scalable from those that are not: (1) They produce new knowledge and relationships versus specific solutions and results; (2) they are loosely organized in ways that easily admit new participants; and (3) they are designed to advance the group’s future capacity versus simply to leverage its existing strengths.
Got the old-media blues? There’s an app for that
Advertising Age reports on a new initiative by traditional print media firm Rodale to make digital content pay, via an iPhone app for its Men’s Health magazine brand. Users pay $1.99 for the app, which provides basic workout set instructions along with a system for tracking individual progress. Directly within the app, users can then buy additional workout sets to supplement the base set. This strategy opens up a source of revenue--paid subscriptions--that publishers have historically relied upon but has been hard to come by on the largely free Internet. The in-app purchase option is a feature of the new OS 3 for the iPhone.
