How Ford got social marketing right
Marketing guru Grant McCracken drills into Ford Motor’s successful “Fiesta Movement” social marketing campaign to identify the strategic elements that made it click. To jumpstart its efforts to break back into the subcompact market--a space it abandoned in 1997--Ford gave 100 consumers each a Fiesta and asked them to complete a different “mission” every month, and document it in digital media. The campaign produced 6.5 million YouTube views, 50,000 requests for information, and 10,000 sales in its first six days. The secrets: (1) Ford selected “culturally creative” consumers--digital sophisticates with something to say and a track record for saying it well on the social web; (2) it offered a very attractive “fair trade”--a free car in exchange for content; and (3) it asked participants to document experiences where the car was used to advance a social cause or lifelong aspiration, thereby connecting the brand to deep, personal and social values. The Harvard Business site reports.
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media file is a repository of links to articles and research reports for business and non-profit executives, media professionals, marketers, and others interested in the emergence of social innovation as a driving force reshaping the process of creating value in global markets. You can search the media file database from this blog or directly on Delicious.
more media file links for 1 February, 2010:
Cars--the next digital platform
Advertising Age blogger Craig Daitch reports on the most compelling spectacle from this year’s Consumer Electronics Show--the sharp elbows flashed by in-vehicle electronics product and service providers attempting to break into the digital media space. Leading the way: Ford Motors’ game-changer, Ford Sync, which the company credits as a major factor in its recent sales uptick.
Bored with your TV? There’s an app for that
The Wall Street Journal reports on the emergence of iPhone-like digital app marketplaces on cable and satellite TV services. Although experimental set-top services like Microsoft’s WebTV failed horribly in the 1990s, thanks to big improvements in the underlying technology, today’s consumers are snapping up digital media service packages that combine phone, Internet, and TV; and a wide array of hardware and software providers are integrating them into next-generation platforms that permit users to wander far beyond TV’s traditional walled gardens. The future portends an explosion of TV-based, free and paid set-top applications that rival anything happening on desktops or mobile phones.
Let your customers sell themselves on you
On the Harvard Business site, MIT research fellow and author Michael Schrage discusses the power of prototyping to advance the adoption of new ideas. Whereas most innovation-driven firms rely on demos, simulations and other kinds of marketing to elicit a “gee-whiz” reaction from customers to their inventions, others put a prototype of the actual product in the customer’s hands, and give them a chance to sell themselves on its merits. The Apple App Store is great example of this kind of prototype-based approach--customers get to play, risk-free, with thousands of different apps; they provide valuable feedback to their developers; and upgrade to the paid version when the value proposition is right. This “sell yourself” sensibility can easily transcend the digital market, finding a home in retail, consumer and professional services, and any other market where playful exploration can speed the adoption of an innovation.
Is your brand a beacon or a spotlight?
Euro RSCG strategic planner Rose Cameron asks this question on the Advertising Age site: Are you shining a spotlight on consumers’ current preoccupations and concerns, or are you projecting a beacon that leads them where they want to go? The difference is huge. Beacon brands take consumers into an emerging future that they desire to embrace. Given a choice, more than 3/4ths of consumers will choose beacon brands over spotlight brands, according to a study conducted by Euro RSCG for the Atlantic Monthly.
Motivation 3.0: Finding satisfaction in a digital age
Advertising Age interviews “A Whole New Mind” author Daniel Pink about his new work, “Drive: The Surprising Truth About What Motivates Us.” It’s not external rewards and punishments--that is, money, promotions, or the fear of losing those things--that drive today’s key business leaders and employees, but instead the desire to learn, create, and improve our world... what Pink calls autonomy, mastery, and purpose.
